Read up on our Frequently Asked Questions!
Moving can be a stressful time. There are a lot of details to think about and often not enough time to get everything done. Our team at A to Z Moving and Storage understands how you’re feeling and we’re here to help. We’re located in West Springfield, Massachusetts, but we can move your belongings near and far. No move is too much for us to handle. Whether it’s residential or commercial, let A to Z Movers come to you. We’ll make sure your belongings are safe and sound during the move and we’ll do everything we can to make the moving process as smooth as possible for you. So if you’re feeling stressed about your upcoming move, remember that our team is here to help. Give us a call today and let us ease your mind.
Can A-Z Moving Company hold onto my belongings?
Yes, we are Bonded Warehouse: a safe environment where your belongings can be stored. No one will be ever in the warehouse unaccompanied nor does anyone handle shipments other than trained A to Z personnel.
Can I move my goods when I need them shipped at any time?
You can arrange to schedule for items to be moved out or picked up by a third-party carrier from the warehouse. Warehouse handling is only done by A to Z personnel and handled to our dock and can shipped as you please from there.
What is the Bill of Lading (BOL)?
The bill of lading services as the contract between the individual moving and the mover, and is a legal document ensuring that a shipment of household goods are picked up, transported and received at the new home.
How far in advance do you need to hire movers?
Ideally, two months before but is based on first come basis, so call anytime even the night before as sometimes moves can cancel last minute.
When are appointments available?
Monday through Friday and Saturdays. Major holidays excluded (Thanksgiving, Christmas, Labor Day, Memorial Day and 4th of July.). Certain moves can extend through weekends if there is SIT (storage in transit) involved.
How long before my move should I call for an in-home estimate?
About four to six weeks ahead before your move.
How are estimates and moving charges estimated?
- By the hour with a travel fee based on volume for local moves
- By a flat rate binding estimate for long distance
Can I tip my mover?
Yes, we encourage helping our movers feel appreciated.
Is there a limit to how much I can move?
No move is too big or little.
What Should I Ask?
Unfortunately choosing the right moving company that fits your budget, your schedule, and your needs is no small task. Trusting another individual or company to provide you with quality moving services that require the packing, and shifting of all your personal belongings can be nerve-wracking. Although we’d love for you to choose us before you do- here are a handful of tips and questions to ask different moving companies when you’re shopping around for the best one.
Are you a moving company or a moving broker?
The biggest difference between a moving company and a moving broker is the moving company performs the actual services of moving, has employees, trucks, and moving equipment to perform your move. A Moving broker is a middle man of sorts that takes an order or a move and then sells the move to a moving company.
Does your moving company have a valid moving license?
Every reputable moving company should have proper licenses as well as a DOT number. A great place to check if a moving company has a valid license is FCMSA.ORG and search the company by using the DOT number.
Can your moving company provide me with an up-to-date Certificate of Insurance (COI)?
It is important to know the level of insurance coverage that your moving company has.
Usually, on the COI all of the insurances will be listed as well as the primary insurance agent’s contact information. COIs should also be presented to management companies prior to a move. Often times management companies may want to be listed as an additional insured party on the mover’s COI.
What types of insurance do you offer for Coverage of Contents during a move?
Most reputable moving companies offer at least two types of insurance coverage for moves. The industry-standard insurance usually covers $0.60/Pound per piece. The next level of
insurance would be a declared value insurance or upgrading from $.60/pound to a higher
valuation. If you are planning to move expensive or high-value items, it is always recommended to ask your own agent as well as other insurance companies for quotes
regarding coverage for contents on a move.
What deposit amount is required to reserve a date?
Most reputable moving companies will ask for 20% at the most to reserve a moving date or a moving project involving many dates. Any amount higher than 20% is usually a red flag and the follow-up questions should be asked, “Why is the deposit amount so high?”
What is the cancellation policy, refund policy, or are there any rescheduling fees?
Things can change with moving dates in a blink of an eye sometimes. It is important to know the various policies and fees regarding changing your moving date with a moving company.
Most of the time, moving companies will require specific deadlines of notification for a
moving date change.
Does your company have enough experienced movers and staff during the peak season to perform my move?
Often times during the peak season of moving, companies will subcontract other movers or companies to perform moves on their behalf. It is important to know whether the company you plan to contract for your move will have adequate and experienced movers performing your move. A good follow-up question would be, “Does your company subcontract move to other movers or contractors?”
Does your moving company have a training program for the movers?
Does your moving company have a storage facility or a third-party storage vendor for storage needs?
In a case where your moving plans change last minute or you may need
temporary storage, also known as Storage in Transit or SIT; It is important to know whether or not this moving company can provide this service on short notice.
What will be the total cost of my move?
While this may be an obvious question, it is a very important question to ask. Most reputable movers will give a typed or written estimate with all of the estimated charges. This is an important time to also ask if there are any extra fees or costs that are not listed on the estimate.
How will your moving company avoid damaging my property?
The nice part of this question is that the question is open-ended. This will give you a chance to ask about particular items and gather as much information about how the moving company will protect the various contents involved with your move.